Refund Policy – Snetz Web Private Limited

At Snetz Web Private Limited, we strive to provide high-quality IT services and solutions. However, if you are not satisfied with our services, we have a transparent refund policy in place. Please read the terms below to understand how refunds are processed.

1. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The service was not delivered as agreed upon in the contract.
• There were technical issues on our end that prevented the completion of the service.
• The request for a refund is made within the specified timeframe mentioned in the agreement.

2. Non-Refundable Services

Certain services are non-refundable, including:

• Custom software development (once the project has started).
• Digital marketing services (if work has already been executed).
• Cloud hosting or third-party services purchased on your behalf.
• Consulting fees, once the consultation has been provided.

3. Refund Process

To request a refund, please follow these steps:

• Send an email to info@snetzweb.com with your order details and the reason for the refund request.
• Our team will review the request and respond within 30 business days.
• If approved, the refund will be processed to your original payment method within 60 business days.

4. Cancellation Policy

• Clients can cancel ongoing services before the project starts for a full refund.
• If a project is canceled midway, a partial refund will be issued based on the work completed.

5. Contact Us

For any refund-related queries, feel free to contact us at:

• Email: info@snetzweb.com
• Phone: +91 9978165757